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General data protection regulation
Within the company FG INOX, respect for privacy represents a major issue and we are committed to protecting it. Through this policy, the company FG INOX undertakes to comply with EU Regulation No. 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the Protection of Individuals with regard to the processing of personal data. personal character and the free movement of this data (hereinafter referred to as “GDPR”) and French law on the protection of personal data.
I. Identity and contact details of the data controller
The Thermador group is made up of numerous independent entities, including the company FG INOX. In the context of your relations with one of the companies in our Group, the “responsible for processing” your personal data will be the company which decides on the “why” and “how” of the processing of this data, that is to say the company FG INOX, located at 3 route de Lyon 69530 BRIGNAIS, SIRET number: 33045834000065, hereinafter referred to as “we”. /p>
II. Contact details of the data protection officer
The DPO (data protection officer) of the company FG Inox is the DPO of Thermador Groupe: Adeline Porcher. The DPO can be contacted by email at privacy@thermador-groupe.fr or by post at the following address: Thermador Groupe, Delegate to data protection, 80, Rue du Ruisseau, Parc d’Activités de Chesnes, 38297 SAINT QUENTIN FALLAVIER.
III. Sources
We may collect or obtain personal data about you in the following ways:
- Directly from you, for example when you contact us or hand over your business card.
- During our business relationship, for example when we provide a product or service to you or your employer.
- When you make your personal data public, for example on your website or that of your group or on social networks.
- When you browse our website, for example by providing personal information in our contact forms or authorize the collection of cookies.
IV. Categories of personal data concerned
“Personal data” means any information capable of identifying you directly (for example, your name) or indirectly (for example through pseudonymised data such as a unique identifier). We may collect data:
- Regarding your identity: for example your name, first name, email address, telephone number.
- Regarding your professional life: for example your profession, telephone number, email address, professional address, delivery address or information relating to your employer.
- Regarding your orders: for example your purchase history or the contact details of the people delivered.
- Regarding your financial information: for example your banking details necessary for payment.
We do not collect your so-called “sensitive” personal data. If we need to do so for legitimate reasons, we will do so with your consent and in compliance with applicable laws.
Cookie policy
Cookies are small data files saved when you visit a site. Cookies help personalize your browsing. In addition, they help protect visitors and customers from possible fraud.
How to configure cookies?
You can choose to accept and manage cookies. To do this, configure your browser to block or activate cookies for purchasing, saving favorites and receiving personalized information.
List of cookies we use
The table below lists the cookies used and what information is collected.
| Name of cookies | Description of cookies |
|---|---|
| FORM_KEY | Stores the randomly generated key used to prevent forged requests |
| PHPSESSID | Your session ID on the server |
| GUEST-VIEW | Allows guests to view and edit their orders |
| PERSISTENT_SHOPPING_CART | A link to information about your shopping cart and viewing history, if you requested it |
| STF | Information about products you have emailed to friends |
| STORE | Store view or selected language |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a client is allowed to use cookies |
| MAGE-CACHE-SESSID | Facilitates caching of content on the browser to speed up page loading |
| MAGE-CACHE-STORAGE | Facilitates caching of content on the browser to speed up page loading |
| MAGE-CACHE-STORAGE-SECTION-INVALIDATION | Facilitates caching of content on the browser to speed up page loading |
| MAGE-CACHE-TIMEOUT | Facilitates caching of content on the browser to speed up page loading |
| SECTION-DATA-IDS | Facilitates caching of content on the browser to speed up page loading |
| PRIVATE_CONTENT_VERSION | Facilitates caching of content on the browser to speed up page loading |
| X-MAGENTO-VARY | Facilitates caching of content on the server to speed up page loading |
| MAGE-TRANSLATION-FILE-VERSION | Makes it easier to translate content into other languages |
| MAGE-TRANSLATION-STORAGE | Makes it easier to translate content into other languages |
| _ga | Analysis and audience measurement |
| _gid | Analysis and audience measurement |
V. Processing your data
| Category of processing | Purposes | Legal basis | Data subjects | Category of personal data | Recipients |
|---|---|---|---|---|---|
| Customer database management |
Provide products and services Establish direct contact Personalize our offer Check the accuracy of customer information Analyze commercial activity |
Consent Legal obligation |
Customers |
Identity Professional life |
IT service providers |
|
Order management and customer service |
Respond to your requests Track your orders, deliveries, invoicing and payments Manage complaints |
Legal obligation Performance of the contract |
Customers |
Professional life Economic and financial information |
Subcontractors specialized in transport, IT service providers |
|
Online order management |
Create online customer access |
Legal obligation Performance of the contract |
Customers |
Identity Professional life Connection data Financial data |
IT service providers |
|
Management of the Internet user base |
Facilitate navigation on the site Animate the forum Perform audience and statistical analyzes |
Consent |
Customers and prospects |
Identity Professional life |
IT service providers |
|
External communication and prospecting |
Inform you of our news and events Create a list of people interested in our products and services |
As applicable: your consent or legitimate business interest |
Customers and prospects |
Identity Professional life |
Communication agency, routing service provider IT service providers |
|
Recruitment management |
Select candidates and contact them |
Consent |
Candidates |
Identity Professional life |
Subcontractors specialized in recruitment IT service providers |
VI. Transfer of personal data outside the EU
As a general rule, your personal data is stored securely in computer version on our servers and in physical version in our buildings located in the European Union. However, for certain specific services, we may transmit certain data to subcontractors outside the EU. In this case, in accordance with the regulations in force, we require that these subcontractors provide the necessary guarantees for the supervision and security of these transfers, in particular an adequacy decision from the European Commission concerning certain countries, the “ Privacy Shield” to the USA or standard contractual clauses (SCC) of the European Commission.
VII. Duration of retention of personal data
We take all reasonable measures to ensure that your personal data is kept for a period not exceeding that necessary for the purposes set out in point V.
We keep your personal data throughout the commercial relationship on the basis of our legal and contractual obligations as well as our legitimate commercial interest.
At the end of the business relationship, we retain your data for the duration of any limitation period in accordance with applicable law, i.e. the legal period during which a person can take legal action in relation to it. with your personal data, or during which your personal data may be relevant. In the event that action is taken, we may continue to process your personal data for an additional period necessary for this action to take place.
At the end of these periods, we will erase or physically destroy your personal data or anonymize it.
VIII. Your rights
RIGHT TO INFORMATION
This personal data protection policy contains all the information on the personal data we collect, the processing we do and the people who can access this data.
RIGHT OF ACCESS AND RECTIFICATION
You can ask us if we hold personal data about you and a copy of this data. You can also obtain the rectification of data concerning you which is inaccurate. Taking into account the purposes of the processing, you have the right to have incomplete data completed.
RIGHT TO BE FORGOTTEN
You can also exercise your right to erasure and ask us to delete all personal data concerning you as soon as you withdraw your consent or it is no longer necessary for the performance of an obligation legal or contractual.
RIGHT TO LIMITATION OF PROCESSING
The GDPR also allows you to request the limitation of the processing of your data, if you dispute the accuracy of data or the processing is unlawful but you do not wish to erase your data to exercise your legal rights.
RIGHT TO DATA PORTABILITY
You also have the right to receive your personal data in a structured, commonly used and machine-readable format with the aim of being able to transfer it to another data controller.
RIGHT OF OPPOSITION
The right to object allows you to object at any time to the processing of your data, as long as it is not necessary for the performance of a legal or contractual obligation. This right of opposition particularly concerns processing linked to prospecting.
RIGHT TO WITHDRAW CONSENT
Where we process your personal data with your consent, you have the right to withdraw this consent at any time. This withdrawal does not affect the lawfulness of any processing undertaken before the date on which we receive notification of your withdrawal. Withdrawal of consent does not prevent processing based on other legal bases.
EXERCISE OF YOUR RIGHTS AND COMPLAINTS WITH A SUPERVISORY AUTHORITY
To exercise one or more of these rights, to ask us a question relating to these rights or any other clause of this policy, or to ask us about the processing of your personal data, you can contact our DPO whose contact details are indicated in point II.
We may request proof of your identity before granting your requests.
In accordance with the GDPR, we reserve the right to:
- Request payment of a reasonable fee that takes into account the administrative costs incurred in providing the information, making communications or taking the requested action.
- Refuse to comply with these requests by demonstrating their manifestly unfounded or excessive nature.
We also inform you that you can, at any time, lodge a complaint with the competent supervisory authority. In France, this is the CNIL (National Commission for Information Technology and Liberties) www. cnil.fr.
IX. Evolution of this policy
This policy may change periodically, you can consult this page to read the most recent version on our website.